IHOP
Reviews and Complaints
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Verified Reviewer | Houston, TexasHorrible service
Preferred solution: Price reduction
UNFORTUNATELY, YOU HAVE LET ALL THE CHILDREN IN AMERICA DOWN, UNLESS YOU TRY THIS IDEA! PLEASE RESPOND.
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Verified Reviewer | Tyler, TexasDisrespectful customer service at a Tyler, Tx IHOP
Today I had a VERY BAD experience with an hostess named ashley. When I showed up to pick-up my to-go order, I presented my e-club offer from free pancakes, and she lied, telling me that it was dine-in only, (which is a lie), because the coupon does not say such..(WHY IN THE *** WOULD YOU FORCE A CUSTOMER TO DINE-IN WHEN COVID-19 IS IN FULLLLLLLEFFECT?????????????????????????????????
I brought to her attention that the coupon did not say such then she (lapped her eyes) and said the same thing..I then say (even though the coupon doesn't say so...) "ALSO i HAVE REDEEMED OFFERS LIKE SUCH IN THE PASS, AND THAT HAS NEVER BEEN THE CASE!) She then did the same thing (lapped her eyes). I then turn around and see about 10 pepole behind/around me, mean IHOP is not practicing social distancing, and some people did not even have mask on...SO THERE WAS NO WAY I GOING TO BE FORCED TO EAT IN AN UNPROTECTED RESTAURANT!!
I then turn around and leave. This is the wrost customer service I have ever had, and is an embarrassment to the IHOP franchise, and should be dealt with.
- Awful management who abuse power and position
Preferred solution: Let the company propose a solution
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Verified Reviewer | Madison, WisconsinFRAUD/STOLE MY MONEY OFF MY DEBIT CARD - NO ORDER WAS DELIVERED
Preferred solution: Full refund
Bad food..poor service
User's recommendation: I would not recommend that IHOP to nobody
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with food
Preferred solution: Let the company propose a solution
Bad food..poor service
Awful Food Small Portions
- Use-to be decent food
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Morristown, TennesseeRestaurant not enforcing mask wearing - including staff! 472 Crockett Trace Dr, Morristown, TN 37813
I had to pick up a gift card for a friend with limited financial means and stopped by the IHOP here in town. I saw 2 customers come in with a mask.
Everyone else (and BTW, they were sitting close together) were not wearing a mask when leaving. But what really horrified me was the staff either was not wearing a mask, just under their noses, or they had them around their necks and speaking to customers, just inches separating them from the public. I urge you to mandate an in-service at this location. I use social media a lot and have no issue with telling people to stay clear.
Our numbers are spiking. It's the south so some of these people still don't believe it's a pandemic. I work in healthcare. Needless to say, I want every protection that can be taken to be taken.
The manager seemed like a very nice man but let me reiterate, the staff needs an in-service. I did tell him that in no way should his staff be meeting the public without masks. Thank you for taking this seriously and taking action.
Guess what, they had a very difficult time with doing the gift card (approximately 20 minutes, finally there were 4 of them at the desk (with no masks covering their faces) and the manager did it but then he gave me the merchant copy. I don't see an order #.
- See pros
Preferred solution: I STRONGLY encourage the staff have an in-service and realize they are endangering not only their own lives but those of patrons to their establishment and family/friends.
User's recommendation: Make sure they take this pandemic seriously before entering and for goodness sake wear a mask!
Wrongful termination
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pissed
I’m not going back and will tell my followers to do the same.
- You suck
User's recommendation: Please use Waffle House or huddle house is what I’ve told everyone on social media
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Grass Valley, CaliforniaTerrible service
- Dont honor 5 dollar menu on take out during pandemic
Preferred solution: Honor 5 dollar menu for take out
User's recommendation: Don't both supporting this business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfair treatment
Hello,
I recently visited one of your locations located at:1320 University Ave. Riverside, Ca 92507, on Saturday October 24th, 2020 at about 1:30 pm.
Because thats the location on my coupon emails, I have to go to that one. There is nothing on the emails, stating that its for "dine in only", so when I go, Miguel the manager always gives me a hard time. The first couple times I sat inside, then was told I can only order plain pancakes, although the email states I can order ANY. A couple of the waitresses let me order any kind I want to, but if its a waitress, who's possibly new....she leaves to ask Miguel, and he tells her NO!
He has been doing this to me for years and it's really annoying as well as being unfairly treated. He always has to come see who it is, before he gives an excuse...almost like he's racist. I don't like to say that about anyone, but that's what it seems like. Why does he have to come see who it is first, before telling his waitress what to tell me.
His attitude was so rude and non chalant with me on Saturday, it was ridiculous. I told him he couldn't be making up rules as he goes. The email states nothing about dine in only, or that I can only get plain pancakes. He is not at all about customer service.
I had switched my location after the last incident last year, but it still hadnt changed. Could I have the anniversary and birthday coupons sent to me again, without that location on it, so I can use them.
Thank you!
- Rude manager
Preferred solution: Let the company propose a solution
User's recommendation: I don't recommend this specific Ihop, thats exactly why they have a 2-star review on Yelp
Spit in my food hollered at me in front of other people didn't get my good or money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaRefund
Preferred solution: Full refund
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