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The GM Shereen needs to be fired she is completely running the store into the ground and threatening to call the cops on customers for disputing the service and their checks. The acting GM Katrina is AMAZING she needs to be considered for the actual GM position she actually was trying to help us and resolve our issue while Shereen was glaring her down if looks could kill Katrina would have been dead on the floor.
One of the managers had her husband who is not even an employee behind the counter cooking peoples food, again another negative seeing as how people who are not employees and certified in ServeSafe do not need to be in the kitchen area.
This establishment is being run into the ground, and it is no wonder employees are quitting left and right.
User's recommendation: Proceed with caution .
Product or Service Mentioned: Ihop Manager.
Monetary Loss: $40.
Preferred solution: Apology, Refund, and Shereen removed from her position she is destroying the reputation of the owners and the company. .
IHOP Pros: Ms katrina.