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3.3

Ms. Julia A. Steward CEO of IHOP

I’ve patronize the Harlem IHOP store for years.Most likely more than 20 times. On June 3 2018, 2:45PM. I felt I was profiled or at least treated badly at the #2099 Harlem IHOP. I entered the Harlem IHop store.

I was greeted by Mr. Corey Lawrence. In my haste to use the bathroom I didn’t respond to Mr. Corey Lawrence.Mr. Corey Lawrence walked behind me and asked what was I doing.I responded “I’m paraphrasing” I’m a valued customer who patronize this Harlem IHOP I need to use the bathroom Mr. Corey Lawrence response was I wasn’t patronizing that IHOP today. Mr. Corey Lawrence said the bathroom was for paying customers only My response was fine. I’ll purchased cup of coffee after I’ve used the men’s bathroom. Mr. Corey Lawrence response was no I’ll first have to purchase the coffee before I used the men’s bathroom. I showed Mr. Corey Lawrence a 20 dollar bill and a 5 dollar bill. I said once again I have to use the men’s bathroom immediately. Mr. Corey Lawrence said he didn’t care. If I’m to use the men’s bathroom I must purchase the cup of coffee first or I couldn’t use the bathroom, long time customer or not.

I purchased the coffee then used the bathroom.

The sad thing about this episode with Mr. Corey Lawrence and IHOP. Each time I patronize the Harlem and various other IHOP. I’ve spent at least $75.00 $125.00.

The McDonald’s restaurant’s employees across the street. Where I never spent the amount of money at any McDonald’s restaurant like I have at IHO restaurants. McDonald’s empoyees never gave me grief or demanded me to purchase anything to use their bathroom. I believe this IHOP policy should be changed and Mr. Corey Lawrence corrected. Can upper management send a man of color “undercover” not patronizing that Harlem IHOP to use the bathroom to verify these allocation.Ive attached a picture of the reciept that Sunday that i purchase the coffee.

Kevin Wheatt

(718) 755-****

kwheatt64@***.com

Customer patronizing various IHOP for more than 20 years.

Please forward this email to IHOP PRESIDENT and CEO

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

IHOP Cons: How this form doesnt allow for proper english.

Location: 2294 Adam Clayton Powell Jr Blvd, New York, NY 10030, USA

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Jeanette E Tki

The first thing that makes this story sound so fake is that you bought the coffee from a racist profiler. Why would anyone do that?

Second, you are seeking damages totalling $5,000.00?

Lol! You are trying to sound somewhat intelligent, yet its backfiring like crazy....the sad thing is....you wouldnt know proper english if it came up and bit you in your ***

Jeanette E Tki

Omg! See here we go with the racial card

Guest

You're going to try to claim racism against a person "of color" in freakin' Harlem??

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