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I just took my great aunt out to your west gate location because she was craving grits and pancakes, but we didnt get grits or pancakes because the grits had been thrown out by the manager while the employees walked around lost, some were arguing, and while we waited to be waited on my aunt told us there was an employee in the bathroom crying, when my aunt made the statement about craving grits we were told Well you better go somewhere else then, we dont have any. The tension in the restaurant was indescribable, we were looked at as if we had done something to cause it when we first walked in!
We left without any food and greatly let down, this has got to be the worst experience Ive ever had at one of your locations. Definitely wont be returning for awhile.
Product or Service Mentioned: Ihop Customer Care.
Preferred solution: Let the company propose a solution.
IHOP Cons: Cooks forgetting to cook customer orders.
Location: 8135 Warren H. Abernathy Highway, Spartanburg, SC 29301