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IHOP

IHOP

www.ihop.com
What is your customer experience with IHOP?

IHOP Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

IHOP has a 1.9 star rating from 387 reviews, with 13% likely to recommend; most consumers are dissatisfied, 76% unfavorable vs 7% positive, and 73% say they won't return.

Positive Feedback

Some diners praise the food when service and cleanliness meet expectations, and a few servers receive consistent compliments.

Negative Feedback / Risk Areas

  • Poor customer service and slow service leading to long wait times, a frequent theme in IHOP reviews and IHOP customer complaints.
  • Food quality issues including wrong orders, cold food, and isolated reports of food poisoning.
  • Billing mistakes, missing change, and difficulty obtaining refunds or rewards codes via the app.
  • Manager misconduct, cleanliness and safety concerns at multiple locations.

Key Takeaways for Future Customers

  • Call ahead or verify seating and AC before visiting.
  • Check receipts and change immediately and request refunds promptly if needed.
  • Use caution relying on the app or rewards—confirm codes before leaving.
  • Consider reading recent IHOP reviews for specific location issues.
View full overview ›

Media from reviews

IHOP - Food issue
IHOP - Food issue - Image 2IHOP - Food issue - Image 3IHOP - I purchased $250 gift card from Dollar tree but when my nephews used is not activeIHOP - Complaining about manager in Greenville nc. He sexual harassed meIHOP - Appalling Treatment with no Justice ServedTo report being mistreated and dissatisfaction with recent visit at IHop.
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manager service food restaurant customer job lady order issue family
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Bradford Vbz
map-marker Montgomery, Alabama

Y'all's manager is harassing my wife and I ate there and he cussed me out and his name is CJ

He touched her and is scared ShockedShockedShocked

Shocked I will get a lawyer if I got to her name is Allyson Trimble sjnsjdjxjdndnxbbxbdndndndndjdhdhdhdhddhdhdbdh

User's recommendation: Fire him

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Lenny C Dqv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
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AI Highlights
  • - Tried applying at IHOP Wickham Rd; said full.
  • - Manager allegedly told staff to call police if I returned; server encouraged my application.
Original review updated Aug 08, 2025

This is regarding the location at 2447 n wickham rd, on lake Washington and wickham in Melbourne Florida.

Was trying to apply work there, as I had past experience working at an iHop. After about a week of calling they said they were full .

When I spoke to a middle aged blonde lady who used to work overnights, she would tell me thats wrong they needed someone asap. So I kept following up. I can admit when Im wrong and perhaps was annoying and persistent too much, but when you are not this way- these corporate and soulless restaurants dont really take your application s seriously. Anyways, even if I was wrong for my persistence , what came next was unacceptable and no fault of my own.

I was desperately trying to find a job and calling lots of restaurants. I followed up by calling again maybe two weeks later after speaking to the lady who told me over the phone that they were needing someone. She told me she was looking to get another job ,but not to tell anyone, or something along those lines.

I called and the phone hung up on me. I swung by in person on my way home that night, as it was in route.

The server , who was always so kind to me, said wait for me outside. I was confused but I did. She came out and told me that the manager had been annoyed by me and told her to call the police if I was there again. I was left TOTALLY CONFUSED AND BEWILDERED.

The times I had gone there and eaten, I was a paying customer, and very respectful. The server was always kind to me, even gave me free fries. I always tried to tip and she would insist on rejecting it. This individual was somewhat flirty towards me on multiple occasions.

I was friendly back but always respectful and professional. When she was explaining to me that the manager said I wasnt welcome back , she said idk why they treat you this way, you are a respectful and kind, attractive young man. It was a very strange experience .

They couldve just told me politely hey please stop annoying us about the job, but you are welcome to eat here. I never did anything wrong

I was left confused for a whole month , and then I was at Applebees one day and the puzzle pieces came together.

I was walking by a booth where I saw this same individual eating with a young man. I didnt want to bother them, but I figured a friendly, professional glance/hello was appropriate . After all, she was always kind to me, pushed me to get the job, and expressed disgust with how the manager had said to keep me out of the restaurant. When she saw me she looked terrified- like if she had seen Michael Myers or Jason or something.

The guy that was with her gave me a very ugly look, and it just confused me even more. The only booth available was next to them across the hallway, so I sat down. When she saw me sitting down, she had that little weasel captain-save-a-h$e man she was with come sit next to her on the same side of her booth, like to protect her. Like if I was some monster or something.

I was confused out of my mind, so I got up to move as far from them as possible.

I had to speak to my mental health professional about the situation , to which he told me that the woman had probably lied about me, and her behavior at Applebees was to maintain the false image she and story she had spun about me, and perhaps to protect her image with iHop for pushing me to apply. God knows

BUT THE CAMERAS FROM IHOP WILL SHOW THE TRUTH THAT I WAS ALWAYS RESPECTFUL AND PROFESSIONAL WHILE I WAS THERE. This b$tch is spinning fake lies about me

Only thing I did wrong was perhaps pursue the job too relentlessly , but was never unprofessional in my interactions with this lying rat , WHO WAS ENCOURAGING ME TO PURSUE THE JOB IN THIS MANNER

This doesnt surprise me though - this type of moral deficiency coming from ihop employees. I was a model employee at another ihop in the past.

The manager was disgraceful and unprofessional in my last weeks there, after I gave 4 weeks notice that I was leaving. Previously he had offered me a recommendation for my next job, and I had never missed work, other than once for a basketball tryout. He is a corporate criminal and the staff there was unprofessional. Employees would bring abusive partners to work, ingest drugs at work, potentially deal drugs at work, and yet they treat me like I was the bad guy.

I was very professional.

And the manager from this new location is very rude for saying to call the cops on a paying customer who did nothing wrong. Weasel behavior .

Preferred solution: The truth to be known

User's recommendation: Avoid at all costs

View full review
2 comments
Guest

You apparently call way too much and you definitely overshare personal information aboution about yourself. Stop calling potential employers.

Go in person during non-busy times, freshly groomed with resume in hand. Don't talk about mental health, therapists or anything of that nature.

Be professional. Stay away from this location as obviously this manager doesn't want you there.

Guest

Your post is too much to dissect. But two words of advice.

One, don’t feel so free to use slurs.

Two, get a new mental health care provider. One that won’t speculate and feed your paranoia.

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George W Usq

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Verified Reviewer

IHOP in upstate New York

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There was no problem. I just wanted to know if in the future would IHOP be interested in coming to upstate New York.

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Anonymous
map-marker Denver, Colorado

Service wasn’t provided

On your windows, and in your adds it says kids eat Free after 4pm or at 4pm. But the server refuse honor that and made us pay for kids too after . I drove a distance and the boys wanted that.

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Rena R Tyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Restaurant Did not give me my coins/change

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AI Highlights
  • - Asked for change; staff said none.
  • - Waitress asked manager; manager brought change.
  • - No signs about cash change; manager should have talked.

Give me the correct change, they said that they didn't have change I asked the waitress to go see the manager. She brought my change to me.

Someone had to take the money out of their pocket. I feel the manager should have come and talked to me.

It's not the waitress's job to deal with this situation. I did not see any signs posted about no change if you pay cash.

User's recommendation: Don't go, if your change is 98 cents they keep it. Why not give you $1.00 need a penny ,take a penny.

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Cookie G Csk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

We went to have an early dinner and no Air Conditioning...it was soooooo hot we took our food home

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AI Highlights
  • - Very bad for seniors and unacceptable; warned others.
  • - Server said they were waiting on corporate fix.
  • - The location is Bullhead City, AZ on Highway 95.

Very bad for us Seniors...totally unexceptable..the server said they were waiting for an answer from Corporate to get the problem fixed. This is Bullhead City Arizona highway 95. I will put this on Facebook to tell everyone not to go there..will advise them to call first...UGH UGH UGH

User's recommendation: Call first to see if the AC is fixed.

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1 comment
Guest

You think they wanted their air condition to be out. You seem rather foolish posting this.

Konnie Asf

The burned my grandson

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Please stay away company is awful they burned my grandson by dripping hot cocoa on him and didnt care guest relations is also a joke just please avoid this garbage at all cost !

User's recommendation: Runnnnnnnnn!!

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Ben E Xiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hapeville, Georgia

Bad service.

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AI Highlights
  • - Ordered big steak omelette but got bacon-filled omelette.
  • - Receipt says big steak omelette, but I got bacon.

I went up to the local ihop and order a big steak omelette, it wasn't until I got home that I realized that they gave me a omelette filled with bacon insted. I have never had pork in my life until yesterday because they got my order wrong. My receipt distinctively says big steak omelet.But that's not what I received.

Loss:
$15
Pros:
  • Hot meals
Cons:
  • Employees rushing and making wrong orders

Preferred solution: Some type of gift card. Due to my time and gas

User's recommendation: I recommend.That everyone looks at their order completely.

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Les Jrh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible visit to IHOP

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AI Highlights
  • - Breakfast took forever to arrive.
  • - Eggs had no taste; the sausage was flavorless.
  • - Service was slow; we won't return to IHOP in North Canton.

We ordered our breakfasts and it took forever to get the food, of course. Husband said his over easy eggs had " no taste"..the sausage links ordered were some horrible version of Ekrich sausage with no flavor..service was very slow and the waitress didn't seem to care at all..we'll never go back again..Guaranteed..Don't go to IHOP at the strip in North Canton, Ohio..yuck..

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Anonymous

Poor service and food poisoning

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AI Highlights
  • - We ate IHOP fish and shrimp at 7 pm.
  • - We went to the ER; the doctor diagnosed food poisoning.
  • - We contacted corporate 3 days ago; sister had symptoms.

Me and my sister went to a IHOP restaurant ordered fish and shrimp I would say about 7 pm it started coming out of both ends chills sweating went to the ER the doctor said food poisoning I called corporate about 3days ago and haven't heard a word I just wanted them to let the customers and store know my sister had the same thing going on

User's recommendation: Go to ivers

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Paulette O Mox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

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AI Highlights
  • - Food was cold.
  • - Two items were charged incorrectly; the manager adjusted it, but we remained overcharged, and no compensation was given.
Original review updated Jul 03, 2025

Food was cold advised the manager two items were incorrectly charged she said she adjusted it we went back and talked to her she adjusted it again we got back in the car and realized we still were overcharged and never compensated for the cold food unprofessional and unacceptable.

User's recommendation: Don't go

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Rosemary K Pmy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rochester, New York

Food issue

AI Highlights
  • - Food was improperly packaged, with plastic in one item and hair in the wrap.
  • - No one answered the phone when I tried to call.
IHOP - Food issue
IHOP - Food issue - Image 2
IHOP - Food issue - Image 3
Contains 1 confidential file for company representatives
Updated by user Feb 28, 2025

Can't get a resolution to my issue

Original review Jan 29, 2025

Food was improperly packaged. One of the items had plastic mixed with the food, and the other had a piece of hair wrapped in the saran wrap when they wrapped the food. No one answered the phone when I tried to call and speak with someone.

Loss:
$81

Preferred solution: Full refund

View full review
4 comments
Guest

What was going to happen over the phone? The obvious thing to do would to have been to repack everything and return it immediately.

Pheng Oxq
reply icon Replying to comment of Guest-2655270

Maybe they are lying. You can easily get pictures off the internet and claim that was how your food was prepared. But, you are right, The only way to get a refund is if they RETURN THE FOOD.

Guest
reply icon Replying to comment of Pheng Oxq

There is no need to lie. If you look at the photo I was at work. I ordered food and had it delivered.

Pheng Oxq
reply icon Replying to comment of Guest-2655309

Then return it after work.

View more comments (3)
Anonymous
map-marker Beverly, Massachusetts

Poor service

AI Highlights
  • - Tried calling customer service with no success.
  • - On Tue 8 at Cooley street, Springfield MA, wait 15 min; waitress was rude.
  • - We won't return.

Hello good morning tried calling customer service put got no where so il leave this email here . Yesterday Tuesday the 8 me and my husband went to your Cooley street location in Springfield ma .

I have to say your waitress service was soo poor I might never return we usually go on weekends n theres always a wait n long service which is fine we understand that me being a waitress myself in the pass . Put what we wont put up with is a waitress thats rude , unprofessional and *** . Like I said we went in around 3pm and waited 15 minutes before we saw someone come out of the back there was a lady mopping n we heard her say to someone you have ppl there n heard someone respond i dont care they can wait 5 min later comes a young girl saying we need to learn patience I was taken back by here comment n attitude she went to a table took orders come back after that and says well fine follow me I said is there someone else that can be our waitress and she said does it look like theres someone else I said we changed our mind thank you because by this point I was done with her attitude and didnt want her service and she said loudly so everyone in the restaurant can hear well well thats even better I said excuse what did u say n she started laughing I asked her name n she just went to the back .. if this is the kind of ppl you are hiring to be rude to long time customers then I dont want to return to your business.

Very disappointed with this kind of service with this kind of treatment . Hope u can approve your service n ask this young lady to be kind n respectful to the customers thank you .

User's recommendation: Don’t visit

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1 comment
Guest

I’m wondering what you did/said to get the “you need to learn patience “ response. Because if that was truly unprovoked by you, you should have left then.

Featured
Chris B Zcc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appalling Treatment with no Justice Served

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AI Highlights
  • - A server belittled me and told me to be out by 9:30 pm.
  • - She was annoyed by my 8:50 pm arrival and wanted me out by 9:30.
  • - She called me rude.
IHOP - Appalling Treatment with no Justice Served
Explore video interviews
Contains 1 confidential file for company representatives
Original review updated Nov 06, 2024

IHOP New Westminster

YouTube video: youtu.be/QIIil38e0SY - trust me!

OR

put "Bad Customer Experience at IHOP Chris Brenner" in the YouTube search bar to find it that way.

I will only respond to commenters who directly address a specific point(s) which has been made in the video.

Wow... and not in a good way unfortunately!

Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around.

I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me.

The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right?

Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right.

She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me!

Wow... again.

I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow.

She called me rude and condescending and stated that I need to show more respect.

I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory.

There's other restaurants that I frequent and I get along great with all the servers.

No other server has treated me (bullied me) like that.

Not one! Not even close.

#restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying

Pros:
  • Extensive meal options and portions
Cons:
  • Server described is continuing to work there

Preferred solution: That server removed from night shifts.

User's recommendation: This place is not recommended by me.

View full review
3 comments
Guest

Forget her being transferred or being put on another shift, this server needs to be fired! She has no business working with customers and I say that as a former server myself.

I hope you have left reviews on google, yelp and tripadvisor. You can also say something on Ihop's corporate facebook page.

By the way, this site is a public forum, so you may have some trolls to come along and make insulting remarks. There are a couple here with multiple accounts who love to make inappropriate comments.

Chris B Zcc
reply icon Replying to comment of Guest-2604908

Your response means a great deal to me. Thank you!

Would you be so kind as to add your comment to the YouTube video page? youtu.be/QIIil38e0SY

Guest
reply icon Replying to comment of Guest-2604908

The fact that you want her fired when you or the OP was rude first shows how DISGUSTING you are. If the OP cing home and crying to his mom and having her change his diaper.

annot take what he dishes like a man he should stay at home and have his mom cook for him. He can take as long as he needs. It saves the embarrassment of him go Telling someone that they are wrong is NOT TROLLING GROW UP.

This person needs to be insulted. Just because people disagree with the customer does not mean they have multiple accounts.

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Jasmine W Iao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

AI Highlights
  • - Hair was found in the steak.
  • - Staff spoke to others but not to us.
  • - No manager appeared; a Black staffer was sent to handle it.

Come to IHOP for breakfast ordered a T-bone steak with the eggs as I was eating my steak. I noticed there was a piece of hair and cooked until my steak so Ill call on my way to the table and let my way to know what was going on with my food instead of the manager, Ashely coming out speaking to me the customer She sent as the waiter back out to speak to me.

Another table across from me had a couple, but Ashely came out and talked to them. I guess maybe the color of the skin and she didnt feel like it was meant for her to come out and talk to me, but I feel like that was very rude and disrespectful Discrimination the whole night like so so hardly upset so I just dont see a manager and she said the Blac guy out to talk to us that is so unacceptable as you being a manager

Loss:
$48

Preferred solution: Apology

View full review
1 comment
Guest

You did not say the outcome. Your loss was not $48.

Your meal was not $48. The only way you had a loss on your meal was if they did nothing, no remake, and left the charge for YOUR meal on the bill. If they remade your meal, you had no loss.

The manager not coming out is not discrimination. The only possible way that claim would be accurate is if the other table had a food issue and got a remake and you were not offered one.

Melissa W Yza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tulsa, Oklahoma

Refund not satisfied

I would like a refund. I waited over an hour with my 4 kids and no one was even at the restaurant.

An old couple behind my table even complained that the waitress didn't check on them and mentioned the long wait time as well. I had to go find the waitress three times to get a refill on our drinks.

Loss:
$94
Cons:
  • Wait time to long waitress never checks on tables

Preferred solution: Full refund

User's recommendation: Dont waste your time going there.

View full review
1 comment
Guest

$3.89 for a cup of coffee?? It's true value is .39 cents! Happend once but won't happen twice!

About

Summary

IHOP is a wholly owned subsidiary of DienEquity. IHOP is a chain of fast food restaurants that specializes in breakfast foods. IHOP is an acronym that stands for the International House Of Pancakes. The company was founded in 1958. The company was founded by Jerry Lapin and Al Lapin, Jr. IHOP is headquartered in Glendale, California. The signature of IHOP is their pancake with strawberry.

The menu of IHOP restaurants also includes salads, waffles, French toast, sandwiches, omelettes, and blintzes, beverages, etc. The chain operates more than a thousand of restaurants in forty nine US states, in Canada and Mexico.

IHOP reviews and complaints

IHOP is ranked 319 out of 7953 in Cafes, Restaurants and Bars category

Area Served

USA

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