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Verified Reviewer New Reviewer

Raw food

IHOP - Raw food
IHOP - Raw food
Hello, last night I went to an IHOP location to pick up an order, and I was disturbed to see how my food was completely raw. I have proof of the order placement and a picture of the food. Thought you guys should be aware that this should not be tolerated. IHOP should be able to provide great food service at all times. I will be leaving a review for that location as well as hoping to contact the manager of that store as my family and I were annoyed that we had to pay for food that wasn't even cooked.
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1 comment
#1947404

If you want a refund return the food.

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ID
#2270765 Review #2270765 is a subjective opinion of poster.
Location
San Marcos, Texas
Product
Ihop Pancake
Loss
$24
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Horrible experience

1.0
I ordered online to pick up at duarte ihop, I had an hour of waiting, when I arrived for my food it was not ready yet, I waited 20 more minutes because I stopped by a cafe, I gave them a place for my food to be ready, and when I arrived neither They knew about my order. I asked for my order to be canceled because my order was not ready yet, they ruined my morning very badly I served my apologies.
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#2623244 Review #2623244 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer New Reviewer

Horrible experience

1.0
I ordered online to pick up at Arcadia ihop, I had an hour of waiting, when I arrived for my food it was not ready yet, I waited 20 more minutes because I stopped by a cafe, I gave them a place for my food to be ready, and when I arrived neither They knew about my order. I asked for my order to be canceled because my order was not ready yet, they ruined my morning very badly They never say sorry .
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#2623236 Review #2623236 is a subjective opinion of poster.
Location
Arcadia, California
Loss
$68
Preferred solution
Full refund
New Reviewer

Will be contacting lawyer

1.0
Went to the ihop on center point, N Charleston. I waited 1 hour and a half for pancakes and when I ask for a refund because NO ONE CAME TO THE FRONT FOR AT LEAST 30 min, I was refuse a refund several times . At this point I will be contacting a lawye

User's recommendation: Super bad customer service. Long wait and unprofessional.

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ID
#2619825 Review #2619825 is a subjective opinion of poster.
Location
North Charleston, South Carolina
Service
Ihop Pick Up Service
Preferred solution
Will be contacting lawyer
New Reviewer

Charge in question

Charge of 21.88 that I dont recognize. Im being charged again on bank statements as 25.88 which I believe is the same charge on card without a date!!!
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ID
#2612374 Review #2612374 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$26
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Never get what I pay for

1.9
The IHOP in Thomasville Georgia is a waste of time and money. Each time we've ordered take out, our food looks thrown together and nothing close to what you see on the menu. Not to mention items missing from the order. We have decided to stop going to this IHOP and go to Waffle House instead. At least there food is good and the presentation is the same as what's on their menu.

User's recommendation: Hire people who can prepare what you advertise.

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ID
#2610965 Review #2610965 is a subjective opinion of poster.
Location
Thomasville, Georgia
Loss
$23
Preferred solution
Apology

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Verified Reviewer New Reviewer

Disappointed

3.9
I've been a server for a long time at least 10 years plus I don't see why girls have their hair down in people's food you carry the drinks against your shirt which is nasty the food should not be on top of the other food and they shouldn't put their fingers on the food when you grab a cup you hold the bottom not the top of it cuz that is disgusting they have touched everything money other tables no eye contact no customer service skills and I'm sorry but you're not supposed to ask if you want your change if they leave their change that's different... This was in San Angelo Texas but in all of the restaurants it should be like that
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#2608686 Review #2608686 is a subjective opinion of poster.
Location
San Angelo, Texas
Pros
  • Great location
  • Leaving
Cons
  • Her finger in my food
  • Carried my drink against her shirt dirty shirt
  • Waitress
Preferred solution
Let the company propose a solution
New Reviewer

Hair in my food

Hair in my food did no one really give a *** that like it was just a every day thing you better hope I dont get sick over this stupid *** I cannot believe that I have faces all right for their employees to drop the damn greasy hair in my food
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#2607520 Review #2607520 is a subjective opinion of poster.
Location
Smyrna, Tennessee
Preferred solution
I’m just letting you know I’m not gonna go into your nasty *** restaurants no more and if I do get sick I’m gonna sue the *** out of
New Reviewer

Employees talked about how my food was order

3.8
Paid for my food but im seating in the back where the kitchen and her for employee talked about my food and y wood i order without meat it was very rude
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#2605047 Review #2605047 is a subjective opinion of poster.

Treated poorly

This was in naples florida the old lady in front was complaining in front of customers why people dont sleep in on Saturdays was talking bad about the kitchen was so behind told me to wait 10 minutes 30 went by a couple comes in that was friends she let's them go before me and said said custermer preferred if u dont like you can leave I never been treated that way in restaurant she is damaging the image of IHOP. So I left went somewhere else .
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#2604917 Review #2604917 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Explain in the msg

Went in to the ihope on i35 in moore oklahoma was in there for about 15 mins seemed like 15 min for sure i was wait for my friend to get inside i walked all threw the restaurant yelling is anyone there after so long a young black guy wearing a red shirt came from the back not from the bathroom but the other side were the bus boy or kitcheb staff can walk out but he came out tucking his shirt in and buckling his pants table where all dirty i eveb recorded a video in the building showing i couldnt find anyone

User's recommendation: Don't go there in the morning or night honestly.

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ID
#2602170 Review #2602170 is a subjective opinion of poster.
Loss
$5
Preferred solution
Just needs better staff

I canceled the order and want my refund please

I still have not gotten my money back for an order I placed and canceled on 5/27 I spoke to management about it and was told that it was taken cared of, but it has not I was still charged $17.81 When can I expect my money?
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ID
#2594985 Review #2594985 is a subjective opinion of poster.
Service
Ihop Customer Care
Loss
$18
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Worst IHOP ever.

1.0
This place is disgusting! Tables dirty service terrible. People are walking out because of not getting waited on and there is 4 servers and 5 tables.
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ID
#2591630 Review #2591630 is a subjective opinion of poster.
Location
O Fallon, Illinois
Service
Ihop Customer Care
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Stupidity

Restaurant empty, to protect us, yet we waited in a crowded lobby with no masks and no social distancing. Upgrade your rules and wake up !

User's recommendation: Pick smarter restaurants.

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ID
#2589336 Review #2589336 is a subjective opinion of poster.
Location
Oxford, Alabama
Service
Ihop Customer Care
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

False covid protocols

We requested seating, at a location that was over half empty due to covid restrictions. Yet we were forced to wait in a crowded lobby with no masks and no social distancing. What is the difference if we sat down and ate or wait in a crowded lobby. Adjust your policies according to CDC. Your a backwards company !

User's recommendation: Pick smarter restaurants.

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#2589330 Review #2589330 is a subjective opinion of poster.
Location
Anniston, Alabama

Order messed up, m awww nsger had me wziting 20 min to speak with her.

3.8
Well, long story short, iHOP on 2026 W Craig Rd. Manager leilani. IHOP messed up our order, it took 4 times, an hour later and a GM Desiree to get our order right. LEILANI the Store Manager was the worst. She was complaining to another person about me and everyone in the waiting room heard her including my husband, so identified himself as such, she just walked away. That's when Desiree came to the rescue.

User's recommendation: If Leilani is still the Manager, I would not set foot in that store. You lead by example and I dont believe she is a good influence on her employees.

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ID
#2582009 Review #2582009 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Preferred solution
Better personality assessment and Training of Managers. BUT, this was a personality issue. No trading can fix that. Treat each and every person with respect.

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