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The Columbus, GA location of IHOP on NorthLake Parkway is not customer-friendly in any way. In this age of food allergies, dietary restrictions, and even picky-eaters, there is no reason for a policy that does not allow substitutions of any kind.

I can't eat eggs. Every breakfast there has eggs. Does that mean I shouldn't be able to have breakfast? Apparently, the smug waitress at this location thinks so.

I have NO problem paying for an upcharge. I'll pay a pretty high one, in order to get what I want. And all I was asking was to substitute a slice or two of bacon instead of the eggs on the breakfast sampler. That's literally all I wanted to do, and would have paid another $5 or even more to make it happen.

Not at that location. Even explained my issue to the manager, and he was unhelpful. I ended up with a lunch sandwich while my family all enjoyed breakfast, and of course the sandwich was cold and almost inedible.

That said, my home location is extremely helpful and willing to provide customer service, so I'll keep going there. I'll just avoid unknown IHOPs on the road.

Reason of review: Poor customer service.

Location: Newnan, Georgia

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Nazeer Hwk

If you are going to act like a child because you did not get what you want you deserve a smug waitress.

Guest

QUOTE : "food allergies, dietary restrictions" : reasons enough to stay out of restaurants. Cross contamination is a bigger problem than anything and there really isn't any practical way to avoid that in the average fast food junk place.

If you have serious food issues, the only really effective thing to do is ...

prepare it yourself under your conditions. My nephew has serious problems and has epi pens at home, relatives' homes, his pocket, his backback, Mom's purse, Dad's car, etc.

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