Customer service
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Product or Service Quality

Today Thursday Dec.28 a group of 15-20 of friends and family met at the IHOP on Germantown PKWY Memphis TN! We had just left a graveside service for a loved one!

Six members in our group had flown from Arizona to bury their mother! We arrived at the restaraunt within a few minutes of each other around 9:30-9:40 am ! The establishment only had a few customers in it! We waited about 10 mins to be seated and 40 mins to be served coffee and soft drinks !

No silverware or creamer until requested was served! By the time our server asked for our orders, it was to late ! Afraid they might miss their plane we had to say our goodbyes early! No manager ever came and many in our party requested to see him or her!

This was a very negative experience and I would hope that you would like to know or contact the franchise owner! Thank you P Kallenberger

Reason of review: Poor customer service.

I didn't like: Ihop ignored my complaint.

Company wrote 0 public responses to the review from Dec 28, 2017.
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