We went into the IHOP restaurant on Gessner @ 59 in Houston,Tx approximately between 7-715pm tonight. My family and I entered the restaurant that only had a total of 4 adults and 2 children in an otherwise empty restaurant.
We stood there at the front desk for a few minutes before the male employee decided to acknowledge us by saying, "I'll be with you in a minute". He then proceeded to lean over the counter in the kitchen talking to the cook. After that he still did not come to seat us. He proceeded over to a desk area near the kitchen and began to read and look through some papers.
I went to the restroom along with one of my family members hoping he would have seated the rest of them by the time we came out. When we came out our family membes were still waiting by the front desk waiting to be seated meanwhile a gentleman entered the restaurant waited to be seated and wasn't even acknowledged even after we walked out. The employee made no attempt to seat us. We decided to no longer be ignored so we left your facility hurt and angry.
When my family and I decided to eat out IHOP was our first choice. Too bad IHOP didn't feel we mattered. My family has eaten at various IHOPs over the years and have never encountered a problem until now.
I always tell people that Denny's can learn something from IHOP but a least I've never been blown off at a Denny's. From now on we'll be eating at the Denny's down the street.